Customer Success Excellence Manager

The Company

RIB is a global leader in digital transformation for the construction industry, providing cutting-edge software technologies and innovative working methods to increase productivity. MTWO and iTWO cx are cloud-based SaaS platforms, offering sophisticated and integrated solutions to improve the construction industry.

RIB is regarded as the benchmark for construction technology.

Opportunity

RIB have a unique opportunity based on the growth of the business and importance of a customer first approach for a key construction or consulting professional to join our team.  The Customer Success Excellence Manager is a new but key role in assisting with the growth and strategy of RIB within the region in supporting the Customer Success Excellence Director in delivering on future initiatives. 

Working from our Brisbane or Sydney Office, you will operate as a critical member of our team in working with some of the most prestigious companies in the region as well as product groups within RIB and the internal leadership teams across the region.  This role has a major focus on ensuring customer satisfaction through the technical capability provided in the RIB solutions and you expertise as a manager in your field.  Automation, repeatability and reportability are key criteria that the group are stiving for in building speed and agility to our customers. 

The role will also assist with expansion of regions for key product and developing enablement strategies to drive this.  This position will enable you to work as part of a highly collaborative, global team of creative and motivated individuals in a company whose core values focus on inclusivity, innovation, teamwork, entrepreneurialism and ownership to deliver outstanding results and customer satisfaction.

Responsibilities

Ideally you will possess most of the below Skills or Experiences required to fulfil the role:

• Stakeholder engagement - including workshops, meetings and formal agreements on project and delivery requirements.
• Business strategy planning as required throughout the region
• Thought leadership in the future direction of the industry and impact driven by RIB
• Reporting and monitoring the success of delivery and impact to our customers through success metrics
• Managing delivery in terms of overall satisfaction and profitability throughout the group
• Continuous improvement and staying abreast of core industry trends and software trends
• Conducting status reviews and 360 reviews with both team members and clients
• Highly motivated, exceptional work ethic, possessing a positive attitude & well-developed time management skills.

What you will need to succeed:

To succeed in this role, you will need experience in the following areas;

• Bachelor’s Degree in IT or Construction or Industry Experience
• 7+ years’ experience in Software Implementation Projects.
• 5+ years’ experience managing a team of 5-10 staff members.
• exceptional, professional communication skills, both written & verbal.
• Strong customer facilitation skills and ability to utilise design thinking and requirement gathering skills
• Passionate, willing to take ownership of deliverables through to completion.

How we’re different:

• Competitive Salary
• Flexible working arrangements
• Amazing team culture, support and comradery.
• We promote ownership, accountability and leading by example.
• Improvement and encouragement are our mantras.
• We focus on the positive and the wins.
• We upskill, develop and foster talent growth within in the team.
• We are building a culture of success and unity.

Want to join the team? We’d love to hear from you. Contact us today.

Please look at the RIB Software website for more details:

RIB Group is an equal opportunity employer. We ensure that every job applicant and employee has equal employment opportunities.